Refund & Cancellation Policy

Last updated: 31 May 2026

1. Cancellation Policy

Orders can be cancelled within 2 hours of placing, provided the baker has not started preparation.
To cancel, contact us via WhatsApp at +91 8837641250 or email help@cakenest.in with your order ID.
Once a baker has begun preparing your cake, cancellation is not possible as ingredients have been used.

2. Refund Policy

Full refund if cancelled within the 2-hour window before preparation begins.
Full refund or replacement if the cake delivered does not match the design ordered (Photo Verification applies).
Full refund if delivery fails due to Cakenest or baker error.
Cake Insurance holders (if purchased at checkout) receive instant refund or re-order if cake is damaged during delivery.
Refunds are processed within 5–7 business days to the original payment method.

3. Damaged Cakes

If your cake arrives damaged, take a photo immediately and contact us within 1 hour of delivery.
WhatsApp the photo to +91 8837641250 with your order ID.
We will arrange a replacement or full refund based on the situation.

4. Non-Refundable Cases

Change of mind after baker has started preparation.
Incorrect delivery address provided by customer.
Delay caused by customer unavailability at delivery time.
Minor variations in handcrafted cake decoration (each cake is unique).

5. How to Request a Refund

All refund and replacement requests must be initiated by contacting Cakenest customer support. Customers should not attempt to resolve issues with individual bakers; Cakenest handles all such matters on the customer's behalf.

WhatsApp: +91 8837641250 (fastest)
Email: help@cakenest.in
Include: Order ID, reason, photos (if applicable)
Response time: Within 4 hours during business hours (9 AM – 9 PM)

6. Contact

For any refund queries:

Email: help@cakenest.in
WhatsApp: +91 8837641250

We’re committed to making every celebration perfect.